How to book a coach with three Star Coaches

How do I reserve a coach?

Bookings must be made in writing by email, fax or letter, stating all the details of the hire.

An agreed deposit (usually 25% of full charge) is required to secure the booking. This deposit should be sent to our offices, along with the details of your full requirements for the hire. You should check the details of the hire carefully and notify us immediately of any errors or change

The balance for all hires is due not less than 5 days prior to the departure date, if paying by cheque. Any hires required within the 14 day period must be paid for in full at the time of booking. We accept payment by Cash, Cheque (Must be with us a MINIMUM of 7 days prior to travel, to allow time for clearance), Bankers Draft, Bank Transfer or Credit Card (This transaction may incur further charges).

Is there a cancellation fee?

Yes. Should you need to cancel your booking you should inform us by telephone, and then follow this up in writing. Our Cancellation Charges are:

• More Than 14 days: Deposit Only*
• Less Than 14 days but more than 48 hours: 50% of Total Coach Hire*
• Less Than 24 hours or on the day: 95% of Total Hire Cost

*External suppliers costs (Sea Crossings, Guides etc) booked on your behalf may be payable in full. This price will be confirmed when you cancel.

Can I amend my booking?

Yes. If the change is minimal we do not charge for alteration. However if the amendments change the structure of the hire, then an extra charge may occur, chargeable at an applicable rate.

Is waiting time charged?

If the waiting time exceeds the hours of the hire, then we make charges per hour or part thereof. These charges are variable according to the hire. NOTE: Our drivers are governed by EEC Drivers Hours Regulations. Under no circumstances will these Regulations be breached.

Is the price guaranteed?

The accepted quotation is guaranteed providing the payment schedule for the hire is adhered to and the original structure of the hire is not altered. However, we cannot guarantee the price of external suppliers services booked on your behalf, as this is beyond the control of Three Star Coaches.

Our responsibilities to you

Three Star Coaches shall supply all the inclusions of the hire as specified in the hire confirmation. We accept responsibility for acts and/or omissions of our employees. We make every effort to adhere to agreed timings, but cannot guarantee this.

We do not accept responsibility or liability for:

Delays caused by inclement weather, or unforeseen traffic conditions. Amenities supplied by third parties such as ferry companies, hotels or any other party contracted on your behalf.

Delays caused by passengers

The company shall not be held responsible or liable for delays caused by passengers arriving to the coach later than the specified time of departure or for passengers being held by police, immigration or customs officials. Where such delays are caused the driver shall depart at the specified time and may leave any passenger(s) behind. Three Star Coaches shall not make any refund or compensation in such circumstances.

Animals

No pets shall be carried without the written permission of the company. Guide dogs are allowed but the company must be informed prior to the date of hire.

Music

In the interests of other passengers no musical instruments or radios etc shall be played without the company's permission. Such permission shall be shown on the confirmation.

Smoking

Smoking is not permitted under any circumstances in our coaches.

Alcohol

Alcohol is only permitted on Executive Coaches with a servery, and only with written permission from the Company. By law, it is prohibited to carry alcohol on any part of a coach travelling to or from a designated sporting event. Detailed information is contained in the Sporting Events (Control of Alcohol) Act 1985 as amended.

Drugs

It is strictly forbidden for any person to carry or consume drugs of any description except where such drugs are prescribed by a doctor. You may be required to produce medical evidence especially when leaving or entering countries.

Duty free and duty paid goods

It is your responsibility alone to ensure that you remain within the current laws with regard to Duty Free and Duty Paid regulations. The company shall not accept responsibility for any delay or confiscation of goods whatsoever. Copies of these regulations are obtainable from every place of departure from Great Britain. The driver shall decide on the amount of heavy goods that the coach can legally carry. The driver's decision is final.

Punctuality

It is your responsibility to ensure that you return to the coach at the times stated by the driver. These times must be strictly adhered to in order to keep running schedules within the current laws. The driver's stated times are final and no refund or compensation shall be made to anyone returning late or thereby missing the coach.

Disorderly conduct

The company reserves the right to refuse travel to anyone it deems to be a nuisance or danger to its employees or passengers. In extreme cases of nuisance or danger the company may ask the police to assist in requiring the person(s) concerned to alight. The Company reserves the right to prosecute such offenders.

Sickness on board coaches

Three Star Coaches reserve the right to impose a cleaning charge of up to £175.00 plus VAT in any case of sickness affecting the coach. For schools a standard charge of £55 plus VAT will apply in these cases.

Any infringement of these conditions could render your hire with Three Star Coaches terminated without refund or compensation.