Terms & Conditions of Daytrips

These conditions apply to:
Three Star Coaches
Unit 1, Guardian Business Park, Dallow Road,
Luton,
Beds LU1 1NA.

1.  Terms
These conditions apply to any customer new or existing who is travelling on any of our day trip organised by the Company and all day trips are subject to having sufficient numbers

2.  How to book a Day trip
Once you have decided which trip you wish to go on, you may call us or visit our office in person. We would need to know the name of each passenger travelling and agree a Pick up Point*

Please check the confirmation and if you are not sure of the pick up times please ring the office 24hrs before the day of the trip.

3. Payment
Payment can be made by cash, cheque or credit/debit card. Our preferred method of confirmation is done by email. If you do not have an email address, we will send you a confirmation by post. We also accept payments by BACS please call us for the detaills.

4.  Feeders and Collections
It is normal policy to limit our pick up points at the beginning of each trip. However, there could be occasions where we will provide a feeder service for you to meet the main coach. Where this happens, there will be an additional charge of £3.00 per head if within Luton area and considerably more if outside of Luton.

*Main Pick up Points

Tesco (Skimpot Rd, by the Bingo Hall)

Three Star Depot (Dallow Rd) Free Parking

Galaxy (National Express)

Optional Pick up Points (Non-chargeable)

Toddington Green

Winston Churchill Dunstable

Emerald Road

Houghton Regis (Close to Nettos)

Any other pick up point which may be required will be chargeable as mentioned above.

5.  Driver Gratuities
The Company has no objections to our drivers receiving gratuities for good service at the end of the daytrip.

6. Conduct of Passengers
The driver is responsible for the safety of the vehicle at all times, and as such is authorised by the Company to remove any passenger whose behaviour prejudices safety or is in breach of Public Service Vehicle Safety.

No staff employed at Three Star Coaches will be subject to abuse whether verbal or physical.  Should an incident arise they have been instructed to return to base irrespective of the welfare or situation of the remaining customers.

7. Children under 2 years of Age
Children under the age of 2 years must be sat with the parent using the belt provided. Car seats are not to be fitted into the vehicle as they are not designed for coaches. A seat must be paid for the child as the child is counted as a passenger and counted as an overall number to the vehicle’s maximum carrying capacity.

8. Transport of Animals
The carrying of animals is not permitted on any vehicles other than guide dogs for the blind and have been authorised by the office at the time of booking.

9. Consumption of Food and Drinks
Food & Drink consumption is permitted on the coaches providing the customer ensures that they “clean up” at the end of the trip. 

10. Cleaning Charge
All Three Star vehicles used on our own daytrips will be clean. It is requested that passengers remove their own litter from the vehicle upon disembarkation and for it to be placed in an appropriate place. Plastic bags for rubbish will be available on the vehicle. If a passenger soils a vehicle e.g. vomit, the Company reserves the rights to levy a cleaning charge of £150.00.

11. Fit for Travel
Every passenger must ensure they are fit to travel and are aware of what is involved on the daytrip. Should a passenger become ill or unfit to travel, the Company will make every effort to gain medical assistance. If the advice given by the medical person is that the passenger is unfit to travel or needs hospital treatment. If the passenger refuses the advice, then the passenger will not be allowed to travel. The Company will see that they are dropped somewhere safe but it is there responsibility to find their own way home. The Company will not pick up the expense of this.

12. Return Times
It is very important that passengers adhere to the return time given to them by the driver. Failure to abide by this time could mean the passenger being left behind. The Company will not take any responsibility for any expenses incurred by the passenger.

13.  Cancellation by the Day-tripper
In the event that a passenger is unable to go on a day trip, they are allowed to make cancellation under the conditions stated below:

• If cancelled greater than 7 days before the day of the trip:  Full refund
• If cancelled less than 7 days before the hire (trip) or on the day of the trip, there will be no refund.

14.  Cancellation by the Company
A trip is only guaranteed to operate provided there are sufficient or expected numbers to fill the coach. In the event of insufficient numbers, the Company reserves the right to cancel the trip and refund any payment taken.

In the event of any civil emergency, which the Company nor the customer has no control; including adverse weather, road conditions, then under these conditions a full refund may be given subject to any purchases that the Company may have undertaken on behalf of the customer.

15.  Breakdown or Delays
The Company will adhere to the times advertised but will not accept responsibility for matters outside its control or as a result of a breakdown or traffic congestion, or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances the Company will not be liable for any loss or inconvenience suffered by the passenger as a result.

16.  Passengers Property
The Company will take all reasonable steps to avoid loss or damage to the personal property of the hirer and its passengers.  The hirer (customer) should notify the company or the driver if items of exceptional value are to be carried on the vehicle.  It is the hirer’s (passenger's) responsibility to minimise risk of loss when property is left unattended.

The Company offers no compensation or will be liable for any loss or damage however caused.

Any articles of lost property recovered from the vehicles will be held at the Company’s premises where the vehicles are based and will be held for a maximum of 30 days.  After this period they will be destroyed

17.  Complaints, Compliments or Comments
The Company takes very seriously any comments that customers may have about the service we provide and also welcome encouraging words about any exceptional services offered.

In the rare event that a customer wishes to make a complaint about the company services, they should endeavour to seek a solution at the time by seeking assistance from the driver or from the Company.  If this has not proved a remedy, then the next would be to formally write to the Company by email, fax or letter; it should be submitted in writing. Or moreso customers can fill in our Customer Satisfaction Survey. The company will reply to you with a view to resolving any issues.

18. Liability of the Company
The Company shall not be liable for any pecuniary or consequential loss allegedly arising from any breach of this agreement by the company, however caused.  It is the aim of the Company to do its best within its capability to put right any problems or incidents that could occur whilst on hire to the customer.

19. Special Rates: Loyalty Cards, Vouchers and Discounts

The special rate offers remain the property of Three Star (Luton) Ltd and reserves the right to withdraw the card at any time. Terms and conditions will be published soon.

Rev Aug 2010