Terms and Conditions - Private Hire & Day Excursions

 

UK and European Day Excursions

 

1.- Payments:

 

All day trip bookings must be paid in full at the time of booking. Children: Child prices refer to children aged 16 years and under unless otherwise dictated by the booking conditions of the different various venues. When making a booking, the individual identified as the 'lead name' verifies that they are at least 18 years old and have the authority to agree to these terms on behalf of all members of their party. We accept a variety of card payments at our office, however we do not accept cheques.

 

2.- Emergency Contact:

 

It is essential to provide a mobile phone number when booking. In emergencies, the office must be able to reach you; failure to provide this information will limit our liability.

 

3.- Boarding Information:

 

Departure times for day trips will be provided one week prior to the scheduled date. For the latest updates, please check our website, or contact our office if departure times are not listed. It is the passenger's responsibility to arrive at the designated departure point on time, as we cannot be held liable for any losses or expenses resulting from late arrivals. Please note, double-decker coaches may be used for some excursions, which involve stairs to access the upper deck.

 

4.- Seating Allocations:

 

While we do not allocate specific seat numbers except for front seats at a £5 fee, we will make every effort to accommodate your seating preferences if communicated at the time of booking.

 

5.- Liability for Injury:

 

The company will not accept any liability for damage, injury or loss for any passenger standing up or walking around the vehicle whilst in motion.

 

6.- Cancellations:

 

(A) By the Company:

If we need to cancel an excursion for any reason, all paid funds will be fully refunded. Please note that we are not responsible for any consequential or incidental losses resulting from such cancellations.

 

(B) By the Passenger:

For day trips, cancellations must be made at least 7 days prior to the scheduled departure to qualify for a full refund. For overnight excursions, cancellations must be received at least 3 months in advance to be eligible for a full refund.

Please note that if your ticket includes admission to any attractions or events, refunds will only be provided for the coach travel portion unless the ticket can be resold.

 

7.- Delays:

We schedule departure times with reasonable allowances for potential delays. In cases of delays beyond our control (such as roadworks or accidents), our liability is limited to returning you to your original departure point.

 

8.- Show Castings:

We cannot guarantee the appearance of advertised performers at shows or concerts, and refunds will only be provided if offered by the supplier or promoter.

 

9.- Entrance Fees/Meals/Refreshments:

 

These are not included in the ticket price unless explicitly stated.

 

10.- Passengers with Disabilities:

 

Passengers with medical conditions or disabilities should inform us prior to booking to ensure the trip or venue is suitable. Passengers requiring assistance must be accompanied by a capable caregiver or friend. Please also inform us of any walking aids, particularly scooters, as only certain models can be accommodated.

 

11.- Transportation of Vulnerable Passengers:

 

If any passenger is considered vulnerable, we must be informed before booking. We reserve the right to deny boarding if a vulnerable individual is not adequately supervised by a trained professional or caregiver, which could pose a risk of harm to themselves or others.

 

12.- Wheelchair users:

 

Wheelchair users must ensure that they have a Carer with them who can assist with the loading/unloading of the wheelchair and to look after the wheelchair user throughout the day excursion and during any tours featured. If the wheelchair user needs to be lifted onto the coach using the wheelchair lift we ask that you contact us before making any booking so we can check the following:

• that the wheelchair is compatible with the space on the coach

• that the combined weight of the customer and the wheelchair do not exceed the maximum weight capacity of being lifted by the wheelchair lift

• that the location at which the customer plans to board the coach from are accessible stops at which the wheelchair lift can be deployed

• that the specific coach on which the customer plans to travel is not already fully booked

 

13.- Conduct of Passengers:

 

The company reserves the right to refuse service to any passenger exhibiting unreasonable behaviour that may cause distress or danger to others. If a boarding denial occurs under these circumstances, cancellation fees will apply, and no refunds or compensation will be offered.

 

14.- Consumption of Alcohol

 

The consumption and or carrying of alcohol in the passenger compartment of company vehicles is strictly forbidden unless permission has been obtained from the company.

 

15.- Smoking:

 

Smoking inc. e-cigarettes is not allowed anywhere on the coach. You may be asked to leave if you get asked more than once to stop.

 

16.- Transport of Animals:

 

No animals other than guide dogs or assistance dogs may be carried aboard our vehicles without prior written consent.

 

17.- Passport & ID Requirements:

 

Passengers travelling on continental excursions must hold an EU passport or a European ID card. Documentation requirements based on nationality are as follows:

• UK citizens: Passport

• EU/Schengen countries: Passport

• French citizens: Passport

• Other countries: Passport and valid visa

 

18.- Force majeure:

 

An event beyond our reasonable control including such events as an act of God, fire, flood, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of epidemic or pandemic of disease, failure of utility service or transportation.

 

19.- Tickets & Coach Hire Confirmation/Invoice:

 

Customers should inspect their confirmation documents at the time of booking/purchase to verify that the date, destination, pick-up point and amount charged are correct. Please be aware that occasionally it may be necessary to send a double-decker coach on some excursions and this vehicle does have stairs up to the top deck.

 

20. - Passenger Pick-Up and Drop-Off Policy:

 

All drivers carry a list of passengers scheduled to join at each designated stop. If a passenger is not present at the agreed meeting point, every effort will be made to locate them. The coach will wait for a reasonable amount of time; however, to avoid unnecessary delays and inconvenience to other passengers, please notify us promptly if you anticipate being delayed or unable to join the coach on time. The same procedure applies for the return journey: the coach will wait for a reasonable period for late passengers and will attempt to locate them. After this time, the coach may need to depart to prevent causing delays for other passengers.

 

21.- Family Tickets:

 

Family tickets are available on certain advertised trips, specifically on our seaside excursions. The family ticket includes 2 adults and 2 children under 16 at a discounted price. Additional children and adults will be charged as extras. Please note that we only offer a limited number of family tickets per trip. Family tickets must be purchased through the office and cannot be bought online.

 

22.- Late arrivals:

 

No refund will be made to passengers arriving late at pick-up points.

 

23.- Website and Brochures:

 

The information on our website and in our brochures are published in good faith and believed to be correct at the time advertising the excursions.

 

24.- Eating and drinking:

 

Under no circumstances can hot food be eaten on the coach. No alcohol is permitted and any other drinks such as coffee cannot be taken on the coach unless supplied by us.

 

25.- Personal Items:

 

Passengers are responsible for all personal items taken on board the coach and it is strongly recommended that you do not leave any valuable items unattended. Three Star coaches does not accept any liability for any loss or damage to passengers' property.

 

26.- Lost Property:

 

We accept no responsibility for lost or damaged items on our vehicles. If an item is left, please contact our office at 01582 722626. Lost property will be kept securely for 14 days; thereafter, unclaimed items will be disposed of. Passengers are responsible for organizing the collection of lost items.

 

27.- Limitation of liability:

 

We cannot accept responsibility for any changes/amendments that any venues featured in our brochure, or detailed on our website, may make to their published programme of events.

 

We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for: any indirect, special or consequential loss, damage, costs, or expenses or; any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or losses caused directly or indirectly by any failure or your breach in relation to your obligations; or any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

 

28.- Responsibilities of Grouped Leaders:

 

Group leaders must have full control of their group members and will be held responsible for any misbehaviour, loss or lateness charges of their group members, that could occur on our daytrips.

 

29.- Rejected Payments:

 

The company reserves the right to charge a £15.00 administration fee should your payment be returned by your bank.

 

30.- Comments:

If you have any comments regarding the service provided by Three Star Coaches, please provide details in writing or email to our Head Office at:

25a Park Avenue Industrial Estate, Sundon Park, Luton LU3 3BP

Email: sales@threestarcoaches.com

 

If a problem occurs during a journey to or from an event, please alert the driver or courier at the time so that, if possible, the issue can be addressed immediately.

 

Terms and Conditions - Private Hire

 

1.- Payments:

 

Unless otherwise agreed, a minimum deposit of £50 is required to secure the coach - this is non-refundable if cancelled. All balances must be paid in full 7 working days prior to the date of hire. We no longer accept cheques. The company reserves the right to cancel any booking where payment hasn't been made within 48 hours of the date of hire.

 

2.- Changes To Your Coach Hire Booking:

 

Any changes that you wish to make must be confirmed by email to sales@threestarcoaches.com. We do not accept any responsibility to any changes that you require and that have not been confirmed by email. This includes changes to coach size, timing and changes to destinations. It is your responsibility to make sure that the office has responded to your request.

 

3.- Damage Waiver Deposit:

 

At the discretion of the company you may be asked to pay an additional deposit of either £150 or £250 per coach (Depending on the nature of the hire) in advance, which will be used as security against Late Departure, Fouling on the Coach or any other damage. Should a situation arise where a passengers behaviour comes to the attention of our Driver, we reserve the right to evict the person(s) from the coach. In such an event the Company will not be responsible under any circumstances, for the individual(s) safe onward journey. Also in an event of damage and vandalism being committed to our coaches or our agents coaches the hirer i.e. the person who has hired the coach will be responsible for any repair costs and expenses to the damage. Any disorderly conduct the company reserves the right to prosecute such offenders by involving the police. A full refund will be made on the nearest working day subject to a satisfactory report from the driver.

 

4.- Additional Charges

 

The company reserve the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or having required additional time or mileage which was not included for in the original booking.

 

5.- Breakdown and Delays

 

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances, the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

 

6.- Cancellation of Private hires:

 

Any deposit paid to secure a coach for private hire is non refundable in the event that you cancel. If the hirer wishes to cancel any booking, the following scale of charges will apply in relation to the total hire charge.

 

7.- Cancellation notice:

• Between 120 hours & 48 hours - 50% of hire**

• Within 48 hours of Departure Date - 100% of hire**

• Weekend Hire - As above**

** During peak times of June, July & December any cancellations made will not be refunded and full payment is due.**

 

8.- Conduct of Passengers:

 

The company reserves the right to refuse service to any passenger exhibiting unreasonable behaviour that may cause distress or danger to others. If a boarding denial occurs under these circumstances, cancellation fees will apply, and no refunds or compensation will be offered.

 

9.- Liability for Injury

 

The company will not accept any liability for damage, injury or loss for any passenger standing up or walking around the vehicle whilst in motion.

 

10.- Drivers hours regulations

 

The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.

 

11.- Wheelchair users:

 

Wheelchair users must ensure that they have a Carer with them who can assist with the loading/unloading of the wheelchair and to look after the wheelchair user throughout the day excursion and during any tours featured. If the wheelchair user needs to be lifted onto the coach using the wheelchair lift we ask that you contact us before making any booking so we can check the following:

• that the wheelchair is compatible with the space on the coach

• that the combined weight of the customer and the wheelchair do not exceed the maximum weight capacity of being lifted by the wheelchair lift

• that the location at which the customer plans to board the coach from are accessible stops at which the wheelchair lift can be deployed

• that the specific coach on which the customer plans to travel is not already fully booked

 

12.- Conduct of Passengers

 

a) The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties and full details of these can be obtained from the company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.

 

13.- Delays:

 

We can provide advisory times, however it is the responsibility of the lead booker to confirm and communicate the timings of the day. If we do not leave at the time stated and we leave at a later time, then an extra fee will be charged. We are not liable for any delays or late arrivals resulting from failure to depart at the designated time. In the event of delays beyond our control, such as roadworks or accidents, our liability is limited to returning you to your original departure point.

 

14.- Alcohol Consumption:

 

Alcohol consumption is prohibited on our coaches at all times.

 

15.- Smoking:

 

Smoking inc. e-cigarettes is not allowed anywhere on the coach. You may be asked to leave if you get asked more than once to stop.

 

16.- Transport of Animals:

 

No animals other than guide dogs or assistance dogs may be carried aboard our vehicles without prior written consent.

 

17.- Personal Items:

 

Passengers are responsible for all personal items taken on board the coach and it is strongly recommended that you do not leave any valuable items unattended. Three Star coaches does not accept any liability for any loss or damage to passengers' property.

 

18.- Lost Property:

 

We accept no responsibility for lost or damaged items on our vehicles. If an item is left, please contact our office at 01582 722626. Lost property will be kept securely for 14 days; thereafter, unclaimed items will be disposed of. Passengers are responsible for organizing the collection of lost items.

 

19.- Responsibilities of Group Leaders:

 

Group leaders must have full control of their group members and will be held responsible for any misbehaviour, loss or lateness charges of their group, that could occur on all hires..

 

20.- External Suppliers' Costs

 

Any sea crossings, admissions, Guides etc.... booked on behalf of private hire customers may be subject to a 100% cancellation charge, dependent upon the terms and conditions specified by the external Supplier. This charge will be confirmed should you cancel.

 

21.- Eating and drinking (soft drinks):

 

Under no circumstances can hot food be eaten on the coach. No alcohol is permitted and any other drinks such as coffee cannot be taken on the coach unless supplied by us.

 

22- Force majeure:

An event beyond our reasonable control shall include such events as an act of God, fire, flood, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of epidemic or pandemic of disease, failure of utility service or transportation.

 

23.- Limitation of liability:

 

We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for: any indirect, special or consequential loss, damage, costs, or expenses or; any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or losses caused directly or indirectly by any failure or your breach in relation to your obligations; or any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

 

24.- Comments:

 

If you have any comments regarding the service provided by Three Star Coaches, please provide details in writing or email to our Head Office at:

25a Park Avenue Industrial Estate, Sundon Park, Luton LU3 3BP

Email: sales@threestarcoaches.com

If a problem occurs during a journey to or from an event, please alert the driver or courier at the time so that, if possible, the issue can be addressed immediately.