Terms and Conditions

Private hire, UK and European Day Excursions



1.     Payments: Day Excursions

All day trip bookings must be paid in full at the time of booking. Children:  Child prices refer to children aged 14 years and under unless otherwise dictated by the booking conditions of the different various venues.  Private Hires - A minimum deposit of £50 is required to secure the coach (this is non-refundable).  The balance must be paid in full two days prior to the date of hire.  Cheques cannot be accepted within 7 days of the date of hire. No reminders will be sent out. 


2.     Cancellation of Private hires:  Within seven working days 

Any deposit paid towards the securing of a coach for private hire is non refundable in the event that you need to cancel within seven working days of the date of hire.  Within 24 hours - A cancellation charge of 75% will be retained.   External Suppliers' Costs - Any sea crossings, admissions, Guides etc. booked on behalf of private hire customers may be subject to a 100% cancellation charge, dependent upon the terms and conditions specified by the external Supplier.  This charge will be confirmed should you cancel.


3.     Vouchers: Two Free Seat Vouchers

Any customer wishing to redeem this voucher must clearly inform the office at the time of booking that you have such a voucher and must present this either on the day of boarding the coach or in Three Star Coaches office at the time of booking.  If on the day of travel you are unable to present your voucher to the driver, then the full fare will become payable before you board the coach.  Three Star Gift Vouchers - One voucher per hire is permitted and must be presented either with the deposit or with the final payment.


4.     Guarantee of travel:

Whilst we make every effort to operate the excursions advertised and set out in our brochure or on our website, we are unable to accept any responsibility for any expense, loss or inconvenience caused to anyone should the service be cancelled. 


5.     Tickets & Coach Hire Confirmation/Invoice:  Customers should inspect their confirmation documents at the time of booking/purchase to verify that the date, destination, pick-up point and amount charged are correct.  Please be aware that occasionally it may be necessary to send a double-decker coach on some excursions and this vehicle does have stairs up to the top deck.


6.     Passports & European ID Cards: Please ensure that if you are travelling on any of our continental excursions that you hold an EU passport or you are in possession of an European ID Card.


7.     Transportation of Animals:

With the exception of guide dogs, which can be carried, no animals can be carried unless by special arrangement with the Company.  We would appreciate advance notification if a guide dog is to be carried.


8.     Late arrivals:

No refund will be made for unused tickets to passengers arriving late at pick-up points.


9.     Refunds:  UK Day Excursions

Any cancellation of a day trip can be made anytime up to 14 days before the day of the trip without any penalty.  After this period any refund will be based on demand and the ability to sell-on your ticket.


10.    Refunds:   European day excursions or Disneyland Dashes

All monies paid for European trips where a ticket has to be purchased in advance is fully non-refundable.


11.    Any Day Excursions:  

It is essential that you provide a mobile contact number to the office when making your booking.  If the office tries to contact you in the event of an emergency, but are unable to for whatever reason, any liability will be withdrawn. 


12.    Withdrawal of Services:

We reserve the right to withdraw services at any time without prior notice, our liability being strictly limited to the price paid for the tickets.


13.    Entrance fees/meals/refreshments:

These are not included in the cost of the tickets unless specifically stated.


14.    Alcohol consumption:

It is not permitted to consume alcohol inside the Company's coaches on any of our advertised excursions or on coach hires.


15.    Wheelchair users:

Wheelchair users must ensure that they have a Carer with them who can assist with the loading/unloading of the wheelchair and to look after the wheelchair user throughout the day excursion and during any tours featured.


16.    Smoking:

Smoking is not permitted on any vehicle.


17.    Website and Brochures:

The information on our website and in our brochures are published in good faith and believed to be correct at the time advertising the excursions.


18.    Damage Waiver Deposit:

At the discretion of the company you may be asked to pay an additinal deposit of either £150 or £250 per coach (Depending on the nature of the hire) in advance, which will be used as security against Late Departure, Fouling on the Coach or any other damage. Should a situation arise where a person/s behaviour comes to the attention of our Driver, we reserve the right to evict the person(s) from the coach. In such an event the Company will not be responsible, under any circumstances, for the individual(s) safe onward journey. Also in an event of damage and vandalism being committed to our coaches, the hirer i.e. the person who has hired the coach will be responsible for any repair costs and expenses to the damage.


Damage Waiver deposit -A full refund will be made on the nearest working day subject to a satisfactory report from the driver.


19.    Eating and drinking (soft drinks):

This is only permitted with the drivers' approval and on agreement that certain conditions will apply.


20.    Personal Items:

Passengers are responsible for all personal items taken on board the coach and it is strongly recommended that you do not leave any valuable items unattended. Three Star coaches does not accept any liability for any loss or damage to passengers' property.



If you have any comments regarding the service provided by Three Star Coaches, you should provide details in writing or email to our Head Office at 25a Park Avenue Industrial Estate, Sundon Park, Luton LU3 3BP (sales@threestarcoaches.com)  within five working days of the event. If a problem occurs on a journey to/from an event, then the driver/courier should be alerted at the time so that, if possible, the problem may be addressed immediately.


22.    Limitation of liability:

We cannot accept responsibility for any changes/amendments that any venues featured in our brochure, or detailed on our website, may make to their published programme of events.


23.    Rejected Payments:

The company reserves the right to charge a £15.00 administration fee should your payment be returned by your bank.