Frequently Asked Questions (FAQs)

 

Booking & Tickets

 

How do I book a seat for a friend or family member? Yes, you can book for others. You will need to provide their name and contact information during the booking process. Please ensure they are aware of all travel terms and conditions.

 

How do I receive my ticket or proof of purchase? After booking, you will receive a confirmation email with all the details of your trip. You can present this email on your phone or bring a printed copy to show the driver before boarding the coach if asked.

 

When are departure times confirmed? Departure times are confirmed via email and on our Facebook page 48 hours before kick-off. Please check these updates to ensure you have the most accurate information.Incase, you do not receive the email please check our website the evening before.

 

What is your refund policy? We offer a full refund if you notify us more than 48 hours before the scheduled departure time. Please note that no refunds can be issued for cancellations made less than 48 hours before the coach is due to depart.

 

What happens if a match is postponed or cancelled? If a match is postponed or cancelled, we will notify you via our Facebook page and email. Your booking will be held for the new date. If you are unable to travel on the rescheduled date, you will be entitled to a full refund.

 

On-Board the Coach

 

Are there toilet facilities on board the coaches? Most of our coaches have a small toilet on board, and we will do our best to provide one for every away day. On longer trips, we’ll also make scheduled comfort stops for you to stretch your legs and use proper restrooms.

For your comfort and safety, we recommend using these planned stops whenever possible, as the on-board facilities are small and can be challenging to use while the coach is in motion.

 

Can I bring food and drinks? You are welcome to bring packed lunches and snacks on board. Please note that hot food and alcoholic beverages are not allowed.

 

Can I bring luggage or a bag on the coach? You are welcome to bring a small bag, such as a rucksack or tote bag, to keep with you. Please be mindful of other passengers and avoid blocking the aisle. For safety reasons, larger items are not permitted.

 

Can I listen to music or use a speaker? To ensure a pleasant journey for all passengers, we ask that you use headphones if you want to listen to music or watch a video on your personal device.

 

Are there charging points or Wi-Fi on board? Most of our coaches will have USB charging ports available for your convenience. If you find that a port is not working, please inform the driver. Please note that Wi-Fi is not available on our services.

 

Safety & Conduct

 

What should I do if a passenger is causing a disturbance? If you experience any issues with another passenger, please alert the coach driver or a member of our staff immediately. Disruptive behavior will not be tolerated, and our staff are committed to ensuring a safe and comfortable journey for everyone.

 

Why is smoking not allowed on the coach? For the comfort and safety of all passengers, smoking, including the use of electronic cigarettes and vapes, is strictly prohibited by law on all public transport.

 

How old do you have to be to travel alone? Any passengers under the age of 16 should be accompanied by a responsible person aged 16 or over. Children who are 16 years of age or older are allowed to travel on our services unaccompanied.

 

Travel & Logistics

 

What is 'Single Seat Supplement'? For an additional cost of £10, the Single Seat Supplement guarantees that the seat next to you remains free. This is ideal for those who want extra space for their legs or bags, or simply prefer a quieter journey.

 

Which pick-up points offer free car parking? We offer completely free all-day parking at our depot in Sundon Park, Luton.

Who do I contact if I am running late? If you are running late, please call Three Star Coaches immediately on 01582 722626. Please be aware that coaches will depart at the scheduled time to ensure timely arrival for the match.

 

What should I do if I have lost an item on the coach? If you believe you have left an item on the coach, please contact Three Star Coaches directly on 01582 722626 as soon as possible. While we will do our best to help you, we cannot be held responsible for personal belongings.