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25A Park Avenue, Sundon Park
Luton, LU3 3BP
Client Portal

Terms and Conditions

Private hire, UK and European Day Excursions



1.     Payments: Day Excursions

All day trip bookings must be paid in full at the time of booking. Children:  Child prices refer to children aged 14 years and under unless otherwise dictated by the booking conditions of the different various venues. 


2.      Payments: Private Hires

Unless otherwise agreed, a minimum deposit of £50 is required to secure the coach - this is non-refundable if cancelled. All balances must be paid in full 7 days prior to the date of hire. Cheques cannot be accepted within 7 days of the date of hire. The company reserves the right to cancel any booking where payment hasn't been made within 48 hours of the date of hire.


3.     Changes To Your Coach Hire Booking:

Any changes that you wish to make must be confirmed by email to We do not accept any responsibility to any changes that you require and that have not been confirmed by email. This includes changes to coach size, timing and changes to destinations. It is your responsibility to make sure that the office has responded to your request.


4.     Damage Waiver Deposit:

    4.1. At the discretion of the company you may be asked to pay an additional deposit of either £150 or £250 per coach (Depending on the nature of the hire) in advance, which will be used as security against Late Departure, Fouling on the Coach or any other damage. Should a situation arise where a passengers behaviour comes to the attention of our Driver, we reserve the right to evict the person(s) from the coach. In such an event the Company will not be responsible under any circumstances, for the individual(s) safe onward journey. Also in an event of damage and vandalism being committed to our coaches or our agents coaches the hirer i.e. the person who has hired the coach will be responsible for any repair costs and expenses to the damage. Any disorderly conduct the company reserves the right to prosecute such offenders by involving the police.


    4.2. The Transportation Of Vulnerable People On A Public Service Vehicle

If a passenger is classed as vulnerable we must be made aware of this prior to booking. We reserve the right to refuse vulnerable people boarding our coach if they are not adequately supervised by a trained professional/carer, and who could inflict harm on themselves or others. If any damage is incurred to the coach during transportation, charges will be liable.


Damage Waiver deposit - A full refund will be made on the nearest working day subject to a satisfactory report from the driver.


5.     Cancellation of Private hires: 

Any deposit paid to secure a coach for private hire is non refundable in the event that you cancel. If the hirer wishes to cancel any booking, the following scale of charges will apply in relation to the total hire charge.


Cancellation notice:

  • Between 120 hours & 48 hours - 50% of hire

  • Within 48 hours of Departure Date - 100% of hire**

  • Weekend Hire - As above


** During peak times of June, July & December any cancellation made less than 7 days prior to departure will not be refunded and full payment is due.


External Suppliers' Costs - Any sea crossings, admissions, Guides etc.... booked on behalf of private hire customers may be subject to a 100% cancellation charge, dependent upon the terms and conditions specified by the external Supplier. This charge will be confirmed should you cancel.


5a   Force majeure: An event beyond the reasonable control of the Trust or the Parents is a Force Majeure Event and shall include such events as an act of God, fire, flood, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of epidemic or pandemic of disease, failure of utility service or transportation.


6.      Cancellation of day trips (by company):

It is regrettable that on some occasions that a day trip may have to be cancelled - this could be for various reasons. We will contact you in advance should this be the case. You will be entitled to a full refund.


7.     Cancellation of Day Trips (by Client):

If the client cancels a for one of our day trips this must be done before 7 days to recieve a refund.


8.     Vouchers: Two Free Seat Vouchers

Any customer wishing to redeem this voucher must clearly inform the office at the time of booking that you have such a voucher and must present this either on the day of boarding the coach or in Three Star Coaches office at the time of booking.  If on the day of travel you are unable to present your voucher to the driver, then the full fare will become payable before you board the coach.  Three Star Gift Vouchers - One voucher per hire is permitted and must be presented either with the deposit or with the final payment.


9.     Guarantee of travel:

Whilst we make every effort to operate the excursions advertised and set out in our brochure or on our website, we are unable to accept any responsibility for any expense, loss or inconvenience caused to anyone should the service be cancelled. 


  1. If, due to any circumstances beyond our control,  we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

  2. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.


10.     Tickets & Coach Hire Confirmation/Invoice:  Customers should inspect their confirmation documents at the time of booking/purchase to verify that the date, destination, pick-up point and amount charged are correct.  Please be aware that occasionally it may be necessary to send a double-decker coach on some excursions and this vehicle does have stairs up to the top deck.


11.    Family Tickets:

Family tickets are available on certain advertised trips. 2 adults must be travelling to have 2 children under 16 go free. Additional children and adults will be charged as extras. Please note that we only offer a certain number of family tickets per trip. Family tickets must be purchased through the office and cannot be bought online.


12.    Passports & European ID Cards: Please ensure that if you are travelling on any of our continental excursions that you hold an EU passport or you are in possession of an European ID Card.


13.    Transportation of Animals:

With the exception of guide dogs, which can be carried, no animals can be carried unless by special arrangement with the Company.  We would appreciate advance notification if a guide dog is to be carried.


14.    Late arrivals:

No refund will be made for unused tickets to passengers arriving late at pick-up points.


15.    Any Day Excursions:  

It is essential that you provide a mobile contact number to the office when making your booking.  If the office tries to contact you in the event of an emergency, but are unable to for whatever reason, any liability will be withdrawn. 


16.    Withdrawal of Services:

We reserve the right to withdraw services at any time without prior notice, our liability being strictly limited to the price paid for the tickets.


17.    Entrance fees/meals/refreshments:

These are not included in the cost of the tickets unless specifically stated.


18.    Alcohol consumption:

It is not permitted to consume alcohol inside the Company's coaches on any of our advertised excursions or on coach hires.


19.    Wheelchair users:

Wheelchair users must ensure that they have a Carer with them who can assist with the loading/unloading of the wheelchair and to look after the wheelchair user throughout the day excursion and during any tours featured.


20.    Smoking:

Smoking is not permitted on any vehicle.


21.    Website and Brochures:

The information on our website and in our brochures are published in good faith and believed to be correct at the time advertising the excursions.


22.    Eating and drinking (soft drinks):

Under no circumstances can hot food be eaten on the coach. No alcohol is permitted and any other drinks such as coffee cannot be taken on the coach unless supplied by us.


23.    Personal Items:

Passengers are responsible for all personal items taken on board the coach and it is strongly recommended that you do not leave any valuable items unattended. Three Star coaches does not accept any liability for any loss or damage to passengers' property.



If you have any comments regarding the service provided by Three Star Coaches, you should provide details in writing or email to our Head Office at 25a Park Avenue Industrial Estate, Sundon Park, Luton LU3 3BP (  within five working days of the event. If a problem occurs on a journey to/from an event, then the driver/courier should be alerted at the time so that, if possible, the problem may be addressed immediately.


25.    Limitation of liability:

We cannot accept responsibility for any changes/amendments that any venues featured in our brochure, or detailed on our website, may make to their published programme of events.


We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:any indirect, special or consequential loss, damage, costs, or expenses or;any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or losses caused directly or indirectly by any failure or your breach in relation to your obligations; or any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.


26.    Responsibilities of Grouped Leaders:

Group leaders must have full control of their group members and will be held responsible for any misbehaviour, loss or lateness charges of their group members, that could occur on our daytrips.


27.    Rejected Payments:

The company reserves the right to charge a £15.00 administration fee should your payment be returned by your bank. 



Contact Us

Three Star Luton Ltd
25a Park Avenue Industrial Estate
Sundon Park, Luton, Bedfordshire, LU3 3BP