Day Trips
Frequently Asked Questions
- How do I book a day excursion?
- What time should I arrive at the departure point?
- What happens if I miss the coach?
- Are seats allocated?
- Are comfort stops included?
- What is included in the excursion price?
- Can I bring food and drinks on board?
- Are your excursions suitable for passengers with limited mobility?
- What happens if the weather is poor?
- Is travel insurance included?
- Will the itinerary ever change?
- What if I have dietary requirements for an included meal?
- What happens if traffic causes a delay returning home?
- What if I get lost during the day?
- Will there be a seat available if I turn up without booking?
- Can I transfer my booking to someone else?
- Can I charge my phone on the coach?
- What happens if the attraction closes unexpectedly?
- Will there be a lot of walking?
- Can I bring a folding chair or mobility aid?
- What if I leave something on the coach?
- Why do some excursions have limited availability?
- Why should I book early?
- Do your excursions go ahead if only a few people book?
- Can I buy a trip as a gift?
- I'm travelling alone – can I still book?
1. How do I book a day excursion?
Call us: Speak to a member of our team on 01582 722626, and we'll be happy to help you book your excursion and answer any questions you may have. Book Online: Simply click on your chosen day trip on our website and follow the online booking system. Once your booking is complete, you'll receive confirmation of your reservation. Visit Our Office: Prefer to book in person? You're welcome to visit our office, where a member of our team can assist you with your booking.
Back To Top2. What time should I arrive at the departure point?
We recommend arriving at least 15 minutes before the scheduled departure time. Coaches cannot usually be delayed for late arrivals as this may impact the day's itinerary.
Back To Top3. What happens if I miss the coach?
Unfortunately, the coach cannot wait for passengers who arrive after the departure time. No refunds can be offered for missed departures.
Back To Top4. Are seats allocated?
Unless otherwise stated, seats are not allocated and are available on a first-come, first-served basis. If reserved seating is available for a particular trip, this will be advised at the time of booking.
Back To Top5. Are comfort stops included?
Depending on the length of the journey, suitable comfort stops may be scheduled. Details will be provided where applicable.
Back To Top6. What is included in the excursion price?
This varies depending on the trip. Some excursions include admission tickets, ferry crossings, guided tours, or other attractions, while others cover coach travel only. Full details will be provided before booking.
Back To Top7. Can I bring food and drinks on board?
Light snacks and bottled drinks are usually permitted. Hot food and alcoholic beverages may be restricted depending on the excursion.
Back To Top8. Are your excursions suitable for passengers with limited mobility?
Some excursions involve walking, steps, uneven surfaces, or extended periods away from the coach. Please contact us before booking if you have mobility concerns.
Back To Top9. What happens if the weather is poor?
Excursions generally operate regardless of weather conditions unless travel is deemed unsafe. We recommend dressing appropriately and checking forecasts before departure.
Back To Top10. Is travel insurance included?
Travel insurance is not usually included unless specifically stated. We recommend arranging suitable cover where appropriate.
Back To Top11. Will the itinerary ever change?
Occasionally, timings or schedules may need to be adjusted due to traffic, weather, attraction operating hours, or other circumstances beyond our control.
Back To Top12. What if I have dietary requirements for an included meal?
If a meal is included as part of the excursion, please advise us of any dietary requirements when booking. We will pass this information to the venue where possible.
Back To Top13. What happens if traffic causes a delay returning home?
While we always aim to operate to schedule, return times are approximate and may be affected by traffic conditions, roadworks, or other unforeseen delays.
Back To Top14. What if I get lost during the day?
We always provide departure times and locations before leaving passengers at the destination. It is your responsibility to return to the coach on time. We recommend saving our contact number on your phone.
Back To Top15. Will there be a seat available if I turn up without booking?
We strongly recommend booking in advance. Walk-on availability cannot be guaranteed.
Back To Top16. Can I transfer my booking to someone else?
In many cases, bookings can be transferred to a friend or family member. Please contact us as soon as possible if you need to make changes.
Back To Top17. Can I charge my phone on the coach?
Some vehicles offer USB charging points, but availability cannot be guaranteed on every excursion. We recommend bringing a fully charged device.
Back To Top18. What happens if the attraction closes unexpectedly?
Should an attraction close due to circumstances beyond our control, we will make every effort to offer an alternative where possible. Refunds may not always be available.
Back To Top19. Will there be a lot of walking?
Each excursion is different. If significant walking is involved, this will usually be stated in the trip description.
Back To Top20. Can I bring a folding chair or mobility aid?
Yes, but please let us know in advance so we can ensure adequate luggage space is available.
Back To Top21. What if I leave something on the coach?
Lost property is kept where possible and can be collected from our office. We cannot guarantee recovery of all items, so please check you have your belongings before leaving the coach.
Back To Top22. Why do some excursions have limited availability?
Certain trips have restricted ticket allocations, attraction capacities, or limited coach seating, meaning places can sell out quickly.
Back To Top23. Why should I book early?
Popular trips such as seaside destinations, Christmas markets, theatre trips, flower shows, and special events often sell out weeks or even months in advance.
Back To Top24. Do your excursions go ahead if only a few people book?
Most excursions require minimum passenger numbers to operate. If an excursion cannot run, customers will be notified as early as possible and offered alternatives or a refund.
Back To Top25. Can I buy a trip as a gift?
Yes! Our excursions make excellent gifts for birthdays, anniversaries, Christmas, and special occasions. Contact us for available gift options.
Back To Top26. I'm travelling alone – can I still book?
Absolutely! Many of our passengers travel independently and enjoy meeting new people on our day excursions.
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