School Bus Terms and Conditions

Bus Departure Times: Please arrive at least 5 minutes before the scheduled departure. We cannot accept responsibility for any delays in boarding. If you happen to miss the bus, please proceed to the next available stop on the route if you are travelling by car.

Boarding: Upon boarding the bus, please take your seat promptly to facilitate the boarding process for other passengers. Remember to fasten your seat belt immediately.

Awareness: Be alert and prepared to disembark as we approach your school or return stop.

Mobile Phones: Mobile phones are allowed on the bus. We strongly recommend that all parents ensure their child has a phone for communication in case of delays or other operational issues.

Behaviour: We require good conduct at all times. Disruptive behavior or rudeness that compromises the safety, comfort, or well-being of any passenger or driver will not be tolerated.

Selected Seating: We have implemented a selected seating policy to help separate disruptive students from their usual seating arrangements.

Exclusion: Any reported misbehavior will result in a phone call to the parents. We expect reassurance from parents that they will maintain control over their child on the bus. Continued poor behavior may result in the child being removed from the bus without a refund. Serious incidents, including confrontations between students or with the driver, may lead to termination of travel privileges. These occurrences will be thoroughly investigated, and the student’s school will be notified.

Driver Distraction: Passengers must respect the authority of the bus driver and crew at all times during the journey.

Music: Listening to music is allowed, provided it is done through headphones.

Safety: Please keep bags clear of the aisles to ensure the safety of all passengers and to allow for safe boarding and disembarking.

Eating and Drinking: Light snacks and soft drinks are permitted, but no hot food is allowed. All rubbish must be disposed of properly. Any misuse of this policy may result in a ban on food and drinks being consumed on the bus.

Bringing a Friend Home: If you wish to bring a friend home from school, please email the office beforehand. Please note that there will be an additional fee for this.

Personal Property/Lost Property: Passengers are responsible for their personal belongings. We strongly advise against leaving valuable items unattended. Three Star Coaches is not liable for any loss or damage to passengers’ possessions.

Force Majeure: A Force Majeure Event consists of circumstances beyond the reasonable control of Three Star Coaches, such as acts of God, fire, severe weather conditions, riots, civil unrest, pandemics, or terrorism. In such situations, the bus service may be suspended for safety reasons, and Three Star Coaches will not be held accountable or provide refunds. We will attempt to notify you via text message or email as much as possible.

Early Cancellation: Your commitment to us is valid for the entire term or annually, depending on your payment option. If you decide to terminate early, there is no guarantee of a partial refund.

Contact Details: Please inform us as soon as possible of any changes to your or your child’s contact details during the term.

This agreement is established between all transport users, their parents/guardians, and Three Star Coaches.